What Is the Best Time to Call Airline Customer Service?

1. Weekdays: Tuesdays and Wednesdays are typically the best days to call, as Mondays are often busy with customers dealing with issues from the weekend, and Thursdays and Fridays are often busy with customers making weekend travel arrangements.

2. Weekends: Saturdays are typically better than Sundays, as Sundays are often the busiest day for airlines due to customers returning from weekend trips.

How to reach airline customer service Quickly?

1. Call during the best times: The best time to call airline customer service is typically in the morning, between 5 AM and 12 PM, or late at night, between 10 PM and midnight. It is typically lower during these times, in shorter wait times.

2. Use the phone number for existing reservations: If you have an existing reservation, you can often get through to a customer service representative more quickly by calling the phone number for existing reservations instead of the general customer service number because the number for existing reservations is typically routed to a different queue with fewer callers.

3. Enter your frequent flyer number: If you have a frequent flyer number, enter it when the automated system prompts you. It will help the representative to identify your reservation and assist you with your request more quickly.

Why do airlines take so long to answer the phone?

1. High call volume: Airlines handle massive calls throughout the day, especially during peak travel seasons or disruptions, such as flight cancellations or delays. This surge in call volume can overwhelm their customer service departments, leading to longer hold times.

2. International travel restrictions: The complexities of ever-changing travel restrictions and requirements can increase agents' time to address customer inquiries accurately. This is especially true during heightened uncertainty or when new rules are implemented.

3. Priority given to specific inquiries: Airlines may prioritize certain inquiries over others, like urgent matters related to flight cancellations or immediate travel needs. It can lead to longer wait times for non-urgent questions.

Which airline has the best customer service?