Air France Special Assistance Requirements & How to Book?

To avail of Air France special assistance for the trip planned, you must submit your request regarding the assistance as early as possible or at least 24 hours before the scheduled departure and get a Saphir card which you can use at any time during the trip. To submit the assistance request, you can go through the steps as follows: 
  • Reach out to the official website and retrieve your Air France booking. 
  • Fill in the required details in the passenger section. 
  • Select the I need special assistance option. 
  • Click on the fields you need assistance with. 
  • The airline shall soon get in touch with you for further help required. 

Other ways to Request assistance with Air France

Other than submitting the request online, you can also go through the ways as per your requirement, mentioned in the points below, to request the same. 
 
1. At the Airport: You can easily place a request by reaching the airport well before check-in so that the process can be easier and hassle-free for you. Special assistance is available at the airport, depending on the disability or condition you have. The assistance at the airport can help you with the following: 
  • Check-in, baggage drop,
  • Reach the aircraft,
  • Boarding and exiting,
  • Get to the airport and depart the airport,
  • Receive your baggage and mobility devices.   
2. On board: You can also get assistance if you have a disability. The staff on the aircraft is trained to help disabled people. Hence, they will be notified if you wish to avail of special assistance. They shall help you with boarding, de-boarding, getting seated, and mobility on the aircraft, using equipment and special services. 
 
3. Via call: You can also request special assistance upon connecting with the airline's customer service and then request the same. To connect over a phone call, you can choose first to find their contact number and then dial the same. On getting connected, you can ask the airline's executive to help you request the same. 

What is Air France's special assistance phone number? 

You can avail of the help for special assistance by getting in you with them over a call or via email. The list of contact numbers and email addresses to avail of help from the Saphir team are as follows: 
  • Canada- (1) 888 572 7447 & mail.saphir.medicaldesk@airfrance.fr
  • France- (33) 09 69 36 72 77 & mail.saphir@airfrance.fr
  • Mexico- (52) 1 800 123 3340 & mail.saphir.medicaldesk@airfrance.fr
  • Spain- (34) 912 158 013/ (34) 800 000 292 & mail.saphir.ib@airfrance.fr
  • United Kingdom (UK)- (44) 20 7660 2878 & mail.saphir.en@airfrance.fr
  • United States (US)- (1) 800 210 6508 & mail.saphir.medicaldesk@airfrance.fr 

What is travel companion Air France? 

A travel companion helps in assisting in case of an emergency on the aircraft for the specially-abled passenger. The presence of a travel companion is required on board for various cases, such as 
  • If the passenger cannot understand and follow the safety instructions due to mental disability. 
  • If the passenger cannot communicate with the crew for the required services due to being blind and deaf. 
  • In case the passenger is unable to evacuate on an immediate basis due to motor-based disability. 
The eligibility for a travel companion must be as follows: 
  • Must be above 18 years of age. 
  • Not only for older people but can also take care of children below four years of age. 
However, passengers with paraplegics and paralysis or the ones who do not have their arms can travel without a companion. But, for people with quadriplegia, a travel companion is mandatory. 

Final Words

If you still want to learn more about How do I book Air France assistance, you can visit the webpage of Air France, or you can also go through to contact the airline and find the relevant solution. Connect with a Saphir agent and avail of the help you need from the airline.
 
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