Eva Air Flight Cancellation Policy, Fee & Refund Request

After booking a flight at Eva Air, passengers often cancel it due to unavoidable circumstances. Before canceling the flight, reading their Cancellation policy below will be helpful to see the applicable rules.
  • According to the policy, you can cancel your Eva Airlines flight if you have booked it through their website/app, call centers, or ticket offices.
  • If you purchased your ticket through a travel agency, you must contact the same to cancel your flight.
  • Eva Air refundable tickets are eligible for free cancellation if it’s done within 24 hours of booking and seven days before travel.
  • You must pay the required charges if you cancel your refundable flight after 24 hours of reservation, and the remaining amount is refundable.
  • Non-refundable fares at Eva Air are eligible for a Travel Credit of the same amount if canceled within 24 hours of booking and seven days before the scheduled departure.
  • Your entire amount will be forfeited if you cancel your Eva Air non-refundable ticket after 24 hours of booking.
  • If your flight gets late for more than 4 hours and you want to cancel it, you need not pay any charges.

How to cancel a flight with Eva Air Online?

Canceling an Eva Air flight is easy as you can quickly do it online through their website. It also saves you time standing in a queue at the Ticket office. You can proceed to Eva Air to cancel the flight by replicating the steps described below.
  • Open the website www.evaair.com
  • Click the Cancel Booking option under the Manage section of the website.
  • Enter your Booking Reference, First & Last Name to see your booking details.
  • Mark the flight you want to cancel and click the cancellation button.
  • You will now see the applicable charges and refund amount on the screen; click the continue button to complete the process.
  • After canceling your flight, they will send an endorsement email for confirmation.

What Is the Phone Number of Eva Air for Flight Cancellation?

You can also cancel your Eva Air flight by calling their customer service representative at 1-800–695-1188 in the manner stated below.
  • Dial the number and pick a language preferred for communication.
  • Now you will listen to the IVR commands and follow them carefully to choose the flight cancellation option by pressing the appropriate key.
  • A representative will answer shortly; share your booking details with them and your reason for canceling the flight.
  • They will cancel your flight after verification and process the refund.

How Much Penalty Do I Need to Pay for Eva Air Flight Cancellation?

The exact Eva Air flight cancellation fee depends on the route and fare you have booked. However, you need to pay a charge of approximately:
  • USD 50 for a domestic/ short-haul flight and
  • USD 100 for an International/ long-haul flight.

How to Obtain a Refund from Eva Air? 

Passengers can conveniently get a refund from Eva Air if they are eligible by filling out a Refund Form on their website. You need to submit the Form after filling it with the details like name, email, phone, booking reference, travel date, etc. They will process your request and update you within 24 hours of submission.

How Much Time Does It Take to Get the Refund from Eva Air? 

The exact time to get the refund at Eva Air depends on the mode of payment. However, it will take approximately 7-10 business days to reflect in the source account if the payment was made online, and it goes up to 20 working days if it was made through cash or cheque.
 
Hence, the ways mentioned above can help you to cancel your flight and get a refund at Eva Air conveniently. You have also got the option to cancel your flight by visiting their ticket office at the nearest airport or calling the Eva Air customer service number for more help.
 
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Customer Review

    • Samuel T Lorenzo
    • 2020-03-25 04:49:43
    • Hi Customer Service, Due to the corona virus pandemic, senior citizens like us are advised to avoid long flights. We would like to cancel our trip from Chicago (ORD) to Manila (MNL) on May 27, 2020 with EVA Airways and the return trip from Manila (MNL) to Chicago (ORD) on June 16, 2020 also with EVA Airways. Our Itinerary #7471-4374-00450; We also paid for our flight protection plan of $132.00. Please respond asap/ refund us the amount $2177.26, back to Citi Card credit card account. Thank you. Sam Lorenzo, 708-283-9677
    • Helen tang
    • 2020-06-24 10:58:36
    • during virus times .i cancel my trip from usa to viet nam on mar 16 cofirmation number is TU7K5D. when do i get my refun OR I CAN GET ANOTHER TRIP WHEN IT POSIBLE TIME.
    • Alice Cadiz
    • 2020-08-24 04:54:46
    • Good Afternoon Costumer Service . Due to this Corona virus pandemic our family trip to Manila, Philippines last June 29, 2020 was cancelled with flight number KUSW-8385336. Our ticket # 6957442733993 with the total cost of $2,013.52 good for 2 adults and 2 kids which I booked and purchased last February 04,2020 at vayama .com. I only recieved $460 from vayama.com as a refund.Please realease the remaining refund in the amount of $1,643.52. Thanks !

Leave your review







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