How do I speak to a human at AirAsia Customer Service?

How to talk to Air Asia Customer Service By Email? 

• If you are trying to mail from china, email at china_groupdesk@airasia.com.
• Send an email from Indonesia to; iaa_groupdesk@airasia.com, 
• To contact the airlines from Malaysia, write an email at maa_groupdesk@airasia.com, 
• You write an email to their Philippines email paa_groupbookings@airasia.com and
• If you are someone from Thailand, send your issues to istaa_groupdesk@airasia.com

How do I send a message to AirAsia? 

• Go to the website of AirAsia and then click on chat with AVA.
• From AVA's main menu, click on flights. 
• After that, you have to see the feedback. 
• Now select your feedback type from compliment or complaint.
• Select a category that resembles the feedback you have 
• Type your subject for the complaint 
• After that, write your booking number in the field.
• Enter Your email address to send a complaint.
• For multiple journeys on your booking number, you can only submit feedback for one journey per case submission.
• Now click on that link given so you write your complaint or compliment.
• Then you must attach a supporting document after you click on the given link and submit your attachment.
• You will receive a case reference number, and an email will be sent to the email address you gave earlier. This reference number can be used to follow up on your submitted feedback. 

Is AirAsia live chat 24 hours? 

• First, you have to go to the website of AirAsia. 
• After that, you must look for customer support and click on that.
• You will find a chat there. You have to click on chat with AVA. 
• After that, you are now connected to the chat feature. You have to type your issue.
• Now you have to submit that to get a response.